Terms of Service

Last updated: March 11, 2026

1. Acceptance of Terms

By accessing or using the Veltrix platform, website, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

The Service is provided by Veltrix ("Company," "we," "us," or "our"). These Terms constitute a legally binding agreement between you and the Company.

2. Description of Service

Veltrix is an AI-powered e-commerce consulting firm that provides data-driven insights and strategic advisory for TikTok Shop sellers, brands, creators, and affiliates. Our services include:

  • Product trend analytics and market intelligence for TikTok Shop
  • Creator and influencer discovery, analysis, and collaboration tools
  • Video and advertisement performance analytics with AI-powered insights
  • Competitor tracking and benchmarking tools
  • Livestream performance analytics and optimization insights
  • AI-generated recommendations for product selection, pricing, and content strategy

Our Service integrates with TikTok's platform through the TikTok Developer API and TikTok Shop Open API (Seller API). Your use of these integrations is also subject to TikTok's terms of service and developer policies.

3. Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your information to keep it accurate and current
  • Keep your account credentials secure and confidential
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.

4. TikTok API Integration

When you connect your TikTok account to our Service, you acknowledge and agree that:

  • You authorize Veltrix to access your TikTok data through TikTok's official APIs within the scopes you approve
  • Your use of TikTok data through our Service is also subject to TikTok's Terms of Service and Privacy Policy
  • You have the necessary rights and permissions to authorize access to the TikTok Shop data you connect
  • You may revoke API access at any time through your TikTok account settings or by contacting us
  • We will handle all TikTok API data in accordance with our Privacy Policy and TikTok's developer requirements

5. Consulting Engagement and Fees

5.1 Service Agreements

Our consulting services are provided under individual service agreements or statements of work. Each engagement will outline the scope, deliverables, timeline, and fees specific to your project.

5.2 Fees and Payment

Consulting fees are determined based on the scope and complexity of each engagement. Payment terms will be specified in your service agreement. All fees are due as outlined in the agreement.

5.3 Free Consultation

We offer a complimentary initial consultation to understand your business needs and determine how we can best support your growth. This initial consultation carries no obligation.

5.4 Termination

Either party may terminate a consulting engagement as specified in the service agreement. Upon termination, you will be responsible for fees incurred up to the termination date.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or TikTok's terms of service or developer policies
  • Access or attempt to access data you are not authorized to view
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use automated tools (bots, scrapers) to access the Service beyond API rate limits
  • Share, resell, or redistribute data obtained through the Service without authorization
  • Interfere with or disrupt the Service, servers, or networks
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Service to engage in deceptive, misleading, or fraudulent activity
  • Use TikTok API data to create competing products or services against TikTok
  • Attempt to circumvent any security measures or access controls

7. Intellectual Property

7.1 Our Property

The Service, including its original content (excluding user data), features, functionality, design, AI models, algorithms, and branding, is and will remain the exclusive property of Veltrix and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

7.2 Your Data

You retain all rights to the data you provide to us. By using the Service, you grant us a limited, non-exclusive license to use, process, and analyze your data solely for the purpose of providing the Service to you.

7.3 Feedback

Any feedback, suggestions, or recommendations you provide regarding the Service may be used by us without obligation to you.

8. Data Accuracy and Disclaimer

Our analytics and insights are generated using AI models and publicly available data. While we strive for accuracy:

  • Analytics data, including estimated transaction amounts and ad spend, may have variations from actual figures
  • AI-generated predictions and recommendations are probabilistic and should not be the sole basis for business decisions
  • Historical data accuracy improves over time as our models are continuously updated
  • Data should not be used for purposes requiring exact precision, such as financial auditing or legal proceedings

The Service is provided for informational and analytical purposes. You are responsible for validating insights and making independent business decisions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELTRIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US UNDER THE APPLICABLE SERVICE AGREEMENT IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee the accuracy, completeness, or reliability of any analytics data or AI-generated insights.

11. Indemnification

You agree to indemnify, defend, and hold harmless Veltrix and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your misuse of data obtained through the Service

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable.

Upon termination, your access to consulting deliverables and ongoing advisory services will cease as specified in your service agreement. We will delete or anonymize your data in accordance with our Privacy Policy, except where retention is required by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through good faith negotiation. If negotiation fails, disputes shall be settled through binding arbitration or in the courts of competent jurisdiction.

15. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Veltrix regarding the Service
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect
  • Waiver: Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent

16. Contact Us

If you have any questions about these Terms of Service, please contact us: